COVID-19 Update: Safety measures and Cancellation Policy
Our commitment to health, safety and security
Our highest priority is the health, safety and security of our guests and employees! In the management of Hotel, cleaning and hygiene have always been fundamental aspects, and now we have strengthened them even more.
In response to the development of the COVID-19 pandemic, we have adopted all the anti-Covid-19 safety measures required by the regional, national and WHO protocols. In-depth cleanliness and disinfection are carried out to ensure our guests’ safety and peace of mind from check-in to check-out.
We are fortunate to be on a very quite island, the smallest one of the Canary Islands, far from the chaos of better known destinations such as Tenerife or Fuerteventura.
Our hotel only counts 5 rooms and you will not find people in line at the check-in or at the reception, no chaos in the restaurant, no lift, no crowd on the terrace.
Puntagrande Hotel is definitely the most intimate and isolated place you can find for your holiday where safety and privacy are given with no effort.
Cancellation policy Update
Effective May 1st, 2020, we have implemented the following updates to our cancellation policy, introducing a reimbursable rate in order to offer you more flexibility and planning comfort. Therefore we have created a new standard reimbursable rate beside our previous standard non-reimbursable rate.
● For new reservations made after May 1st, 2020, for any future arrival date at Hotel Puntagrande, the standard reimbursable rate is available: changes to the reservation are possible until 30 days before your arrival data, but will be subject to availability and any rate differences. You can cancel your reservation FREE with no penalties ONLY UNTIL 30 DAYS BEFORE YOUR ARRIVAL DATE.
● For existing reservations made prior to May 1, 2020 for any future arrival date at Hotel Puntagrande, the terms applied at the moment of the booking remain unvaried (non-refundable rate).
Als oekologisches Hotel suchen wir permanent nach Formen die natürlichen Ressourcen zu schützen und zu bewahren, Energie und Schadstoffausstoss zu minimieren. Schadstoffrückstaende werden gering gehalten, um die Umwelt nicht unnoetig zu belasten.
Hotel Puntagrande has announced the official opening of the new Suite, set to be the hospitality jewel of the hotel and of El Hierro. The Suite has been designed as the ultimate experience for a luxury escape into Nature: spacious, comfortable, elegant and inspiring, with natural materials such as lava stone, wood and glass. The accommodation stretches to 150 square meters, including two large private terraces with solarium and a stunning view, both ocean-side and mountain-side.
A very special night on December 31 at Puntagrande Hotel! We will celebrate the New Year's entrance with our beloved María Mérida and her daughter, Aruna May. Great music and a special menu! Book now your entrance to our private party, as available places are limited!
It's been a wonderful and intense year for us! We want to say thanks to all our guests who have stayed with us, to all our friends and families who have supported us in this new adventure for their precious help. We wish all our guests, old and new, and everybody a very merry Christmas and a very happy New Year!
Puntagrande Hotel is inaugurating the 2018 summer season under a new young management: David and his wife Paula has taken over the ownership of the Hotel and are ready to start this new adventure with great enthusiasm. With their little girls Marta, Sophie and Noa, they will welcome you at Puntagrande with a big smile and they will go that extra mile to make you feel at home and make sure you have an amazing time in the small Puntagrande Hotel!
We’d like to introduce you to our brand-new look! We hope you like the fresh new look of the website and find it easy to navigate. Discover our rooms, services, the area and the activities and book your stay online. We are also planning to launch a newsletter very soon with some great promotions, exclusive deals and fun news about what we're doing at Hotel Puntagrande. Make sure to subscribe to our newsletter!