Privacy and Security Policy

PUNTAGRANDE HOTEL, in compliance with the Ley Orgánica de Protección de Datos de Carácter Personal 15/99, of December, 13th, (LOPD), and the Ley de Servicios de la Sociedad de la Información y de Comercio Electrónico 34/02, of July 11th, (LSSICE), is committed to rigorously comply with the existing legislation regarding the treatment of personal data and the security of the information, with the aim of assuring that the data provided by our customers is done with the security level that avoids that these data are lost or manipulated.

Personal data protection

The personal data taken from the forms included in will be included in a data base, which is exclusive property of PUNTAGRANDE HOTEL. These data will be used, once the customer has expressly given his authorization by accepting the General Terms and Conditions included in the form, to communicate via e-mail promotional activities and information on services and products that could be of interest for the customer, and eventually for online bookings. The customer will be informed that he may discontinue his authorization at any moment. To do so, it will only be necessary that the customer sends a letter or an e-mail to one of the following addresses:

  • Correspondencia postal: Hotel Puntagrande, Lugar Las Puntas, 38911 Frontera
  • E-mail:

These data can be used for commercial proposals by third parties, complementing the services of the Company, always with the prior authorization by the customer, and with the objective of making him aware of tailor-made offers he may profit from due to the fact that he is customer of PUNTAGRANDE HOTEL, oriented to the optimization and better use of the services booked with PUNTAGRANDE HOTEL, with headquarters at Calle Las Puntas, El Hierro, is the sole responsible of the mentioned data base. Customers wishing to make use of their right to have access to the file, rectify any data or cancel them, as stated in the law, may do it in writing with a handwritten signature and copy of the Identity Card or equivalent document.

Security of the information

At Puntagrande Hotel we are well aware of the importance of guaranteeing the security of the information transit with our customers. To guarantee the security, we have implemented the highest possible safety measures thus guaranteeing the confidentiality of communications.

The connection with the online transactional booking service is made via a safe server. The safe SSL server (Secure Socket Layer) establishes a connection during which the information is transmitted coded by 128 bits algorithms, which guarantee that the information can only be read by the PC of the customer and the server of Puntagrande Hotel.